Frequently Asked Questions

We offer customization options for a wide range of products, including but not limited to textiles, hotel supplies, cotton bags, promotional items, accessories, giveaways, eco-friendly products, pet products, and furniture. Our versatile production capabilities allow us to tailor-make products to suit your specific requirements. We capitalize on Turkey's strategic geographical location to forge collaborations with an extensive network of factories and suppliers. This strategic positioning serves as a cornerstone, empowering us to provide a diverse range of products.

Yes, we have minimum order quantity requirements for custom-made products, which may vary depending on the type of product and customization options. Our sales team will provide you with detailed information about the MOQ for your specific order during the customization process. Additionally, we are flexible and always open to medium-sized orders.

Yes, we understand the importance of seeing and feeling the quality of our products before making a bulk purchase. We offer sample requests for most of our custom-made products. It's important to note that sample production expenses, including sample production management and shipping, are to be advanced by the customer if the products are not purchased already and with 50% pre-paid. However, sample production expenses will be deducted if the customer places the order. Please contact our sales team to inquire about sample availability and pricing

For example, the production of 500 custom-made T-shirts, including shipping from Turkey to Germany overland, including border clearance, takes approximately 4 weeks after the pre-payment arrival date. The turnaround time for custom orders depends on various factors, including the complexity of the customization, order quantity, and current production schedule. Our sales team will provide you with an estimated production timeline once your custom order details are finalized.

Yes, we can arrange design assistance for custom products. Our experienced team will help bring your ideas to life or refine existing concepts to ensure your custom products meet your specifications and brand identity. However, it is always better for us to receive ready product designs, mockups, or detailed pictures from our customers to ensure accuracy and efficiency in the customization process.

Providing your customization requirements is easy! Simply communicate your specifications to our sales team during the ordering process. You can share details such as color preferences, sizing, branding elements, and any other specific customization instructions you have in mind.

The cost of customizing products may vary depending on the complexity of the customization and other factors. Our sales team will provide you with a detailed quote that includes any additional costs associated with customization before finalizing your order.

Absolutely! We welcome the use of your artwork or logo for customization. Simply provide us with the necessary as PDF, PNG, or IA file, and our team will ensure that your branding is accurately represented on the custom products.

We offer a wide range of materials for custom products, including but not limited to textiles, metals, plastics, wood, leather, eco-friendly and compostable materials, and more. Our diverse selection allows you to choose the materials that best suit your design and functionality requirements for your custom products.

Yes, we offer personalized packaging options to complement your custom products. Our packaging solutions can be tailored to your brand's identity ensuring a cohesive and professional presentation for your products.

While we strive to accommodate a wide range of customization options, there may be some limitations based on technical feasibility or production capabilities. Our sales team will work closely with you to explore available customization options and find solutions that best align with your requirements.

We understand that plans can change, so we strive to be flexible with our customers. Depending on the stage of production, it may be possible to make changes to your custom order. However, please note that any changes may impact production timelines and costs. Please contact our sales team as soon as possible to discuss any requested changes.

Payment terms for custom orders may vary depending on the project's scope and your specific requirements. Our standard practice is as follows: 50% pre-payment to initiate production. 30% due 14 days before the completion date. 20% due two days before the shipment and export organization date. Our sales team will provide detailed information about payment dates and terms tailored to your custom order. Please note that money transfers or bank fees are to be covered by the customer.

Yes, we offer discounts in the form of a 2% discount for bulk custom orders. To benefit from the 2% discount, a 100% prepayment is required. Please contact our sales team for more information and to discuss your specific requirements

We offer a variety of shipping options for custom products to accommodate your needs. Our shipping partners include reputable carriers, and we can arrange for standard, expedited, or specialized shipping services based on your preferences and requirements. Additionally, we handle the border clearing of your products, ensuring a seamless process. Our sales team will assist you in selecting the best shipping option for your custom order.

Quality control is a top priority for us, and we have stringent measures in place to ensure the quality of custom-made items. Our production team closely monitors each stage of the manufacturing process, from material selection to final inspection, to maintain consistency and excellence in craftsmanship. We also conduct thorough quality and quantity checks before shipping to ensure that every custom item meets our high standards.

Our return or exchange policy for custom orders is designed to ensure your satisfaction with your purchase. While custom-made items are generally not eligible for return or exchange due to their personalized nature, we stand behind the quality of our products. If there are any issues with your custom order, please contact our customer service team directly upon arrival, and we will work with you to find a satisfactory solution.

You can track the progress of your custom order by contacting our customer service team. Our representatives will provide you with regular updates on the status of your order, including production milestones, estimated completion dates, and shipping & clearing information. Additionally, we may provide you with tracking details once your order has been shipped, allowing you to monitor its progress until it reaches its destination.